How Dynamics CRM Can Help You Keep Customers 3 Tips – Business Intelligence Info

Gettinganewcustomercancost5-to-25timesmorethankeepinganexistingone。

Butincreasingcustomerretentionratesevenamere5%canincreaseprofitsby25%to95%。

Thesesurprisingstatistics,reportedintheHarvardBusinessReview,noting?

researchdonebyFrederickReichheldofBainCompany,revealsthevalueofsatisfiedcustomers。

Keepingcustomersequatestomorebusinessbecause:(1)existing,loyalcustomerstendtobuymorefromacompany,(2)theywillpayapremiumtostaywithaknowncompanyratherthanfaceuncertaintiesdealingwithacompetitor,and(3)theywilloftenreferotherstotheirpreferredvendor。

Althoughitcostslesstokeepandgrowexistingcustomersthantoacquirenewones,mostorganizationscontinuetodevotesignificanttimechasingafternewcustomers,oftenattheexpenseofretentionefforts。

Ifitistrueformostorganizationsthat80%ofsalescomefromexistingcustomers,perhapsatleastanequalamountoftimeshouldbespentservingprofitableexistingcustomers?

Herearethreetipstobetterserve?

customersandthreewaysMicrosoftsDynamicsCRM(CustomerRelationshipManagement)helpsyouputtheseideasintoaction。

(1)Makeiteasyforyourcustomerstodobusinesswithyou。

Eliminatehassles,misunderstandings,andinconveniences。

Makesurenothingslipsthroughthecracks。



ThisiswhatDynamicsCRMisallabout:Gettingmarketing,sales,andcustomerservice?

allonthesamepageforacost-effective,fast,andsatisfyingcustomerexperience?

DynamicsCRMshouldbeusedinamannerwithwhicheveryoneinanorganizationisfamiliarandhasquickaccesstoyourcustomersbusinessdata,suchassalesbyproductgroup,frequencyoforders,billingandpaymenthistory,discounts,returns,andprofitmargins。

Customersbusinessdatashouldalsoincludeallyoucanlearnaboutacustomersbusiness,includingcompanyheadquarters,alllocations,parentcompany,divisions/units,primaryandrelatedproducts/services,primaryandsecondarySICorNAICScode(s),industrysegment,annualrevenue,employeesize,yearsinbusiness,marketshare,majorcustomersandtheirmarketshare,competitorsandtheirmarketshare,decisionmakers,publicationsreadandwebsitesvisitedbythedecisionmakers,influencerstothedecision,mergers/acquisitions,partners/affiliations,latestpressreleasesandwebsite,andindustrytrends/challenges。

(2)Respondquicklytocriticalsituations,suchaswhenacustomerneedshelprightaway。



Whetherarequestcomesthroughsalesorcustomerservice,DynamicsCRMhastheabilitytoassociateactivities(likecall-backs,emails,andtasks)withtheaccountforimmediatefollow-up。

CorrectlyconfiguredDynamicsCRMprovidesvisionintoopenitemsbetweenserviceandtheaccountmanager。

Workedcorrectly,anyissuethatisnotbeingaddressedinatimelymannergetsescalatedtoamanagerforintervention?

Afterall,aprimarygoalofanorganizationistokeepthecustomersyouwantandgrow?

transactionswiththem。

Theonlywaytoachievethesegoalsisbyintegratingsalesandcustomerservicesoanyoneinthechaincantransparentlybeaccessibleanytime。

(3)Establishacommunicationrhythmwiththecustomer,soasnottobeconnectingonlywhenyouwantsomething(likethenextsale)?

Relationshipswithorganizationsarenodifferentthanrelationshipswithpeople。

Ifyoualwaysareasking,butnotgiving,howwellwilltherelationshipdevelop?



TheutilizationofworkflowswithinDynamicsCRMprovidestheabilitytosetacommunicationrhythmwiththecustomerforaccountmanagers,serviceagents,andevenuppermanagers。

Considersettingstrategiccalls,quarterlyreviews,andclient-centeredeventsasopportunitiestomakeatighterconnection?

MakeeffectiveuseoftoolslikeInsights(fromInsideView)tofollowacompany,watchtheirindustry,andreceiveemailalertsforchangesintheirproducts,structure,andpeople。

Letyourclientsknowyoucareenoughabouttheirgrowthtobewatchingoutforthem。

Inherentinthesetipsaretwokeyingredientsforkeepingcustomers:greatcommunicationsandstrongcustomerknowledge。

ADynamicsCRMsystemprovidesforbothoftheseitems。

Morethanasoftwareortechnology,aCRMsystemshouldbeseenasastrategyforsustainingcustomerinteraction?

DynamicsCRMcombinesprocesses,technologies,andpeoplesoyoucanbetterunderstand,serveandretainyourcustomers。

Formoretipsandspecifics?

abouthowMicrosoftsDynamicCRMcanhelpyouretainprofitablecustomers,pleasecallme。

Bob,800-897-9807,x224。

byBobSullivan,InfoGrow

ThisentrypassedthroughtheFull-TextRSSserviceifthisisyourcontentandyourereadingitonsomeoneelsessite,pleasereadtheFAQatfivefilters。

org/content-only/faq。

php#publishers。

CRMSoftwareBlog


CMC首席技术官:Bitwise的比特币交易量造假报告无法得到验证

CMC首席技术官:Bitwise的比特币交易量造假报告无法得到验证|每日区块链

据bitcoinexchangeguide报道,Bitwise早前报告称,95%的BTC交易量是由不受监管的交易所伪造的。

CoinMarketCap(CMC)的首席技术官(CTO)MauvisLedford在接受采访时称,Bitwise将比特币交易量分为“真实”和“虚假”两部分,但这么分类的准确性无法得到验证。

没有证据表明Bitwise收集的信息来自第三方,并且没有关于Bitwise进行研究的相关信息。

目前行业正处于发展初期,要真正解决这些问题,需要创建更多有效的工具,过滤掉虚假数据。

dayqkl。


Atalanta vs Juventus

HavingsufferedbacktobackdefeatstoFiorentinaandInterMilan,AtalantahavenochoicebuttotryandendthebarrenrunagainstholdersandcurrentSerieAleadersJuventus。

TheBianconerinotonlywonallfivematchesthisseason,buttheyhaventconcededasinglegoalintheprocess,whichisenoughtosuggesttheyarethefavouritestowininBergamo。

PoorstartforOrobici

WhilesideslikeHellasVerona,ParmaandTorinohavebeenexceedingexpectationsoflate,Atalantaareamongteamsthatappeartobeonthedowntrendatthemoment。

DeadlinedaysaleofkeyplayerGiacomoBonaventuradidnothelpeither,andthereisachanceOrobicicouldsoonslipintothedangerzoneunlessclubchiefsshowbiggerambition。

Clubshighlyratedyouthacademyisstillproducingfreshtalent,withJuventustargetsDanieleBaselliandDavideZappacostathelasttwostarletstohavecomeoutoftheproductionline。

AndwhiletheteamdidwelltosharespoilswithHellasVeronabeforedefeatingCagliariaway,backtobackdefeatstoFiorentinaandInterhintedtheylackthequalitytomatchItalystopsides。

BossStefanoColantuonohasbeenmakingnumerouschangestothestartingline-upinanattempttoimprovetheresults,buthisactionsdonotseemtobehelpingtheteamscause。

Takingeverythingintoconsideration,thisisjustnottherighttimetobefacingarguablythestrongestsideintheleaguethatarealsoontopoftheirgame。

BoukaryDrameisdoubtfulwithashoulderproblem,butLeonardoSpinazzolaandValerioRossetiaredefinitelyoutthroughinjury。

AntonioContedoesnotseemtobemissed

ThecurrentItalybosshadamajorroletoplayinhelpingJuventusestablishadomesticdominanceandwinthreeleaguetitlesinarow,buthissuccessorMaxAllegriseemstobedoingprettywellindeed。

TherehavebeennomajorchangesinTurinthissummer,evenifthelikesofMorata,Romulo,Pereyra,Evra,ComanandMarroneseriouslyincreasedcompetitionforplaces。

Juventushavesofardonebrilliantlytowinallfivecompetitivefixtureswithoutconcedingasinglegoal,withleaguetriumphsoverChievo,Udinese,ACMilanandCesenaofferingaperfectstarttotheirtitledefence。

ThisisanevengreatersuccessthanitseemsgiventhatmercurialmidfielderAndreaPirlohasyettoreturnfrominjury,buttheBianconericlearlyhavenoproblemscopingwithouttheirplaymaker。

MaxAllegrihasalreadystartedrestinghisimportantplayersinanattempttokeepthemfreshforthebusinessendoftheseason,buthewasdefinitelydelightedtoseeArturoVidalbacktohisbestafterreturningfrominjury,withtheChileanscoringabraceagainstCesena。

Meanwhile,thereturnofCarlosTevezandPaulPogbawillbeconsideredamajorboostforJuventus。

AndreaPirlo,LucaMarrone,AndreaBarzagliandMartinCaceresremainonthesidelines,butCarlosTevezandPaulPogbawillberecalled。

Verdict

Atalantalostthesamefixture4-1lasttermandwiththeteamnoweveninworseshape,Icannotseethemgettinganythingfromthisclash。

JuventushavebeenabsolutelyamazingoflateandtheycanbetrustedtorecordanotherwintonilaheadoftheChampionsLeagueclashwithAtleticoMadrid。

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